Parqo Terms of Service

Version: August 26, 2026

Operated by: Parqo

1. About Parqo

Parqo operates an online marketplace that connects persons who make parking spaces available (“Owners”) with persons looking for parking (“Bookers”). Through the Platform, Parqo provides technology that allows Users to create listings, search for parking spaces, make and manage bookings, communicate about bookings, and access related support services.

Parqo does not own or provide the parking spaces listed by Owners and does not itself provide the parking service. The parking service is provided by the Owner to the Booker, and the Booking constitutes an arrangement between the Owner and Booker for the use of the Parking Space. The Owner is responsible for the parking space and the parking service made available through a Booking.

Parqo may perform verification, payment administration, customer support, and other marketplace functions. These functions do not make Parqo the owner, lessor, operator, security provider, or insurer of a parking space or vehicle, except to the extent Parqo expressly assumes a particular obligation under these Terms or applicable law.

2. Definitions

“Booking” means a reservation made through the Platform for the use of a Parking Space for a specified date and time.

“Booker” means a User who makes or intends to make a Booking.

“Convenience Fee” means the fee charged to a Booker for using the Platform and related Booking services.
“Listing” means the information made available by the Owner through the Platform describing the Parking Space, including its location, availability, price, applicable restrictions, and other material information.
“Owner” means a User who lists a Parking Space through the Platform.
“Owner Agreement” means the separate agreement governing an Owner’s listing and other Owner-specific obligations.

“Parking Amount” means the amount charged for the use of the Parking Space for the booked period, excluding separately disclosed fees and taxes.
“Parking Service” means the parking service provided by an Owner to a Booker in connection with a Booking, including the use of the applicable Parking Space during the booked period.

“Parking Space” means the parking space identified in an Owner’s Listing.

“Payment Processor” means PayMongo, Inc., or such other third-party payment service provider designated by Parqo from time to time.

“Platform” means Parqo’s website, application, systems, and related services.

“Refund and Cancellation Policy” means Parqo’s policy governing cancellations, refunds, and related

“User” means an Owner, Booker, or other person using the Platform, and may also be referred to as “you” or “your” in these Terms.
“User Content” means any information, text, photos, images, reviews, ratings, vehicle details, Listing information, or other content that a User submits, uploads, posts, or otherwise provides through the Platform.

3. Acceptance and Electronic Contracting

By creating an account, selecting an acceptance checkbox, making a Booking, creating a Listing, or otherwise using the Platform, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Platform.

4. Eligibility and Accounts

You must be at least eighteen (18) years old and legally capable of entering into a binding contract to use the Platform.

You must provide accurate, complete, and current information and keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

Parqo may require reasonable identity or account verification where necessary to prevent fraud, protect Users, comply with law, or maintain the security and integrity of the Platform. Additional verification requirements may apply to Owners under the Owner Agreement.

You may not create or use an account using another person’s identity, create duplicate accounts to evade a restriction, or provide false or misleading information.

5. Listings and Bookings

Owners may use the Platform to offer Parking Spaces for Booking. Owners are responsible for the accuracy of their Listings and for having the legal right and any required consent to offer the Parking Space.

Bookers may use the Platform to search for and reserve available Parking Spaces. A Booking is confirmed only when the Platform indicates that the Booking has been successfully confirmed, including any required payment.

The material details of a Booking, including but not limited to the Parking Space, date and time, price, and applicable cancellation terms, will be shown to the Booker before the Booking is confirmed.

A Booking creates an agreement between the Owner and Booker for the provision and use of the Parking Service, subject to these Terms, the applicable Listing and Booking details, and the Owner's applicable rules. Parqo facilitates the Booking through the Platform but is not a party to the underlying Parking Service.

The Owner Agreement governs matters specific to Owners. The Refund and Cancellation Policy govern cancellations and refunds.

6. Parqo’s Role

Parqo operates an e-marketplace to the extent the Platform retains oversight over the consummation of internet transactions.

Parqo is not the provider of the Parking Service. The Owner is responsible for making the Parking Space available and for performing the Owner’s obligations to the Booker.

Parqo does not guarantee that every Listing is accurate, lawful, available, safe, or suitable. Any verification performed by Parqo is a reasonable-diligence measure and is not a guarantee of an Owner’s title, authority, or performance.

7. Payments and Fees

The applicable Parking Amount, Convenience fees, taxes, and other charges will be disclosed before a Booking is confirmed.

Payments are processed through PayMongo, Inc. (“PayMongo”), or such other payment processor as Parqo may use and identify at checkout. The User acknowledges and agrees that payment processing services may also be subject to PayMongo’s applicable terms and conditions and other applicable policies. PayMongo may process, hold, settle, or facilitate the transfer of payments in accordance with its applicable terms and the payment arrangement implemented by Parqo. Parqo does not store card credentials except as may be necessary through a secure third-party payment service.

7.1 Referral Rewards

Parqo may operate a referral programme under which a User is issued a unique referral code.

Where a person who is not already an Owner registers as an Owner using a User's referral code and is accepted onto the Platform, that User may earn a one-time referral reward. The reward is a percentage (currently five percent (5%)) of the gross booking value of that Owner's completed bookings during the Owner's first calendar month. The first month is measured from the Owner's first booking; if the Owner never receives a booking, no month begins and no reward accrues. Bookings that are cancelled and refunded do not count.

The referral reward is funded by Parqo out of its own service fee. It does not reduce the payout of any Owner and does not increase any amount payable by a Booker.

A referral is valid only if, at the time the referred person registers as an Owner: (a) that person is not already an Owner; (b) that person's listings are not operated by a Manager; (c) the code is not the User's own; and (d) no referral has already been recorded for that Owner. Once recorded, a referral is fixed and cannot be changed, and each Owner may give rise to at most one referral reward.

Referral rewards are paid after the referred Owner's first month has closed and the relevant payments have settled, to the account nominated by the User. Parqo may require the User's tax identification details before payment and may withhold and remit taxes where required by law. A referral reward is income of the recipient, who remains responsible for their own tax obligations.

Parqo may change the reward rate, or suspend or discontinue the referral programme, at any time. Any such change applies prospectively only, and rewards already earned are not affected.

Parqo may withhold, cancel, or recover a referral reward obtained through self-referral, fictitious or self-directed bookings, duplicate or fraudulent accounts, or any other abuse of the programme.

8. Booker Responsibilities

A Booker must use the Parking Space only for the booked period and in accordance with the Listing, Booking, and applicable building or property rules made known to Booker.

The Booker must use only the vehicle identified in the Booking and must provide accurate vehicle information when required for access or security. The Booker may not use a different vehicle unless the change is approved in advance in accordance with the applicable Booking or property rules. If the vehicle does not match the information provided in the Booking and the change has not been approved, access to or use of the Parking Space may be denied.
The Booker must vacate the Parking Space at the end of the booked period. Failure to vacate the Parking Space on time may result in additional parking charges, towing or removal of the vehicle, or other reasonable charges, to the extent permitted by applicable law.

9. Prohibited Conduct

Users must not:
(a) provide false, misleading, or fraudulent information;
(b) list or use a Parking Space without the required authority;
(c) use a Parking Space outside the applicable Booking or for a purpose not permitted by the Listing or applicable property rules;
(d) circumvent Platform fees by arranging a transaction off-platform after meeting through Parqo;
(e) disregard or violate applicable Booking, parking, building, condominium, homeowners’ association, or other property rules;
(f) engage in fraud, harassment, threats, violence, vandalism, or other unlawful or harmful conduct;
(g) damage, deface, or interfere with a Parking Space, vehicle, property, or other person’s belongings;
(h) interfere with or attempt to compromise the Platform’s security;
(i) scrape, copy, reverse engineer, or misuse the Platform except as permitted by law;
(j) manipulate reviews, ratings, or other trust features;
(k) process, use, or disclose another person’s personal information in violation of applicable privacy law; or
(l) use the Platform or Parking Service in any manner that may reasonably cause harm, create a safety risk, or interfere with the rights or use of the Platform or Parking Space by Parqo, an Owner, a Booker, or another person; (m) engage in any other conduct that is substantially similar to or has a similar effect as the foregoing

10. Reviews and User Content

Users may submit truthful reviews, photographs, Listing information, messages, and other content (“User Content”).

You retain ownership of User Content that you own. You grant Parqo a non-exclusive, royalty-free, worldwide license to host, reproduce, display, adapt, and use User Content as reasonably necessary to operate, improve, secure, and promote the Platform, subject to applicable law and the Privacy Policy.

You represent that you have the rights necessary to submit the User Content and grant this license. Parqo may remove or restrict User Content that violates these Terms, applicable law, or the rights of another person.

11. Complaints and Redress

Parqo maintains an internal redress mechanism through which Users may report problems with Listings, Bookings, payments, User conduct, safety concerns, suspected fraud, or other violations.

Parqo will review complaints in good faith and may request information from the parties, suspend or remove a Listing or account, facilitate communication, or provide a refund or other administrative remedy where appropriate.
Parqo may act without prior notice where immediate action is reasonably necessary to address safety, fraud, unlawful activity, a government takedown order, or a material security risk.

12. Suspension and Termination

Parqo may suspend, restrict, remove, or terminate an account or Listing where reasonably necessary because of a material breach of these Terms, fraud, inaccurate or unauthorized Listings, non-payment, safety concerns, security risks, legal requirements, or a government order.

Where practicable, Parqo will provide notice and an opportunity to respond before permanent termination. This does not apply where immediate action is reasonably necessary to prevent fraud, protect safety or security, preserve evidence, or comply with law.

Termination does not affect obligations that accrued before termination or provisions that by their nature should survive.

13. Privacy

Parqo processes personal information in accordance with its Privacy Policy and Republic Act No. 10173 and its implementing rules.

Parqo may process information reasonably necessary to create and administer accounts, verify Users and Listings, facilitate Bookings and payments, provide customer support, prevent fraud, comply with law, and protect the Platform.

The Privacy Policy provides the required information regarding the categories of personal data collected, purposes and legal bases, disclosures, retention, security measures, data subject rights, and contact information for privacy concerns.

14. Intellectual Property

Parqo and its licensors own the Platform, software, trademarks, logos, and other materials made available by Parqo, except for User Content.

Subject to these Terms, Parqo grants you a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended purpose.

You may not copy, modify, distribute, sell, lease, reverse engineer, or commercially exploit the Platform except as permitted by applicable law or with Parqo’s written permission.

15. Third-Party Services

The Platform may rely on third-party services, including payment processors, hosting providers, communications providers, identity-verification providers, and building or property-management systems.

Those services may be governed by separate terms. Parqo is not responsible for a third party’s independent acts or omissions outside Parqo’s reasonable control.

16. Disclaimers

To the fullest extent permitted by law, Parqo does not guarantee that the Platform will always be available, uninterrupted, error-free, or free from security incidents, or that every Listing or User will perform as represented.

Parqo does not own, operate, inspect, guard, store, or insure Parking Spaces or vehicles and does not provide physical parking, security, custody, or vehicle insurance.

Nothing in these Terms excludes or limits any right, remedy, warranty, or liability that cannot lawfully be excluded or limited, including rights under the law.

17. Limitation of Liability

To the fullest extent permitted by law, Parqo will not be liable for losses caused solely by the acts or omissions of an Owner, Booker, or other third party, including but not limited to theft of or damage to a vehicle occurring at a Parking Space, towing carried out under applicable building rules, or the Owner’s failure to provide the Parking Service.

To the fullest extent permitted by law, Parqo will not be liable for indirect, incidental, special, or consequential loss, loss of profits, or loss of business opportunity.

Except for liability that cannot lawfully be limited, Parqo’s aggregate liability arising from Parqo’s own acts or omissions in connection with a Booking will not exceed the fees actually retained by Parqo from the Booking giving rise to the claim.

The limitation above does not apply to Parqo’s fraud, willful misconduct, gross negligence, or liability that cannot legally be limited under the law.

18. Indemnity

To the extent permitted by law, a User will indemnify Parqo and its officers, employees, and agents against third-party claims, losses, damages, and reasonable legal costs arising directly from the User’s material breach of these Terms, unlawful conduct, infringement of third-party rights, unauthorized Listing, or damage caused by the User’s vehicle or use of a Parking Space.

This indemnity does not apply to the extent a claim results from Parqo’s own fraud, willful misconduct, or gross negligence.

19. Force Majeure

Neither Parqo nor a User will be liable for delay or failure to perform an obligation to the extent caused by an event beyond the affected party’s reasonable control, including natural disasters, severe weather, government restrictions, building closures, widespread telecommunications or internet failures, or similar events.

The affected party will use reasonable efforts to resume performance. The treatment of affected Bookings, including cancellations and refunds, will be governed by the Refund and Cancellation Policy and applicable law.

Force majeure does not excuse obligations that became due before the event or a party’s liability for its own prior breach, negligence, or willful misconduct.

20. Changes to These Terms

Parqo may update these Terms from time to time. Material changes will be communicated through the Platform, email, or another appropriate method. Your continued use of the Platform after the effective date of the updated Terms constitutes your acceptance of the changes.

A material change includes a material increase in a User’s obligations or fees, a material reduction in Parqo’s contractual obligations, or a material change to the rights or remedies applicable to existing transactions.

Unless otherwise required by law, changes will apply prospectively and will not alter the terms governing a Booking already confirmed, including the applicable price and cancellation terms.

21. Governing Law and Dispute Resolution

Any dispute arising from or relating to a Parking Service, including the use, condition, availability, access to, or rules applicable to a Parking Space, is primarily between the Owner and Booker involved in the applicable Booking. Parqo is not a party to the underlying Parking Service arrangement and is not responsible for resolving disputes between Owners and Bookers, except to the extent expressly provided in these Terms or the applicable policies.
These Terms are governed by the laws of the Republic of the Philippines. Before commencing formal proceedings against Parqo, a User should first submit the matter to Parqo for review through the available complaint or support channels. Parqo may review the complaint, request additional information, facilitate communication, or take other appropriate administrative action where reasonably possible. Nothing in this section limits any rights or remedies available to a User under applicable law.
Subject to applicable law and any mandatory venue or dispute-resolution requirements, any action or proceeding between Parqo and a User arising out of or relating to these Terms or the use of the Platform shall be brought exclusively before the proper courts of Taguig City, Philippines.
Any dispute between an Owner and Booker arising from or relating to a Parking Service shall be governed by applicable Philippine law and may be brought before any court or other forum having jurisdiction and venue under applicable law.\

22. General

These Terms, together with the Owner Agreement (if applicable), Refund and Cancellation Policy, and Privacy Policy, form the agreement between Parqo and the User concerning use of the Platform.

For an Owner, the Owner Agreement controls on Owner-specific commercial matters. The Refund and Cancellation Policy controls on cancellation and refund mechanics for Bookings.

If any provision is unenforceable, it will be enforced to the maximum extent permitted by law and the remaining provisions will remain effective.

Notices may be provided electronically through the Platform, by email, or by other electronic means associated with the User’s account.

23. Contact

Parqo
admin@parqo.ph